Quick Patient Resources – Subiaco
Appointments
Standard appointments are booked for 15 minutes. During a standard appointment our doctors can address 1 (or two minor) issues.
If you have more than 1-2 issues to discuss with your doctor, please book a long appointment.
Alternatively, if you are unsure how long you should book your appointment for, please contact our reception team for further advice.
Some appointment types are unavailable for online bookings such as chronic disease management plans, annual health checks, ear syringing and telehealth appointments.
Please contact reception to arrange these appointments.
Telehealth appointments are available to current patients at our practice, if you are Covid-19 positive or a flu like symptoms, or have received a message from our practice advising that your doctor has requested a telehealth appointment with you.
You may also be eligible for a telehealth consultation if you need a repeat script, however you must have attended the practice within the last 3 months.
Reminders and Result Recalls
Appointment reminders and result recalls are sent out through our online booking system, HotDoc.
If you have opted out of Reminders or Recalls and Results you will NOT receive these messages.
If you are unsure of your settings, please ask our reception staff for assistance.
Patients who prefer not to receive these automatic messages will receive a phone call from the practice.
4 hours notice is required if you need to cancel or reschedule your appointment or fees may apply.
Billing
We are a privately billing practice. Accounts must be paid at the end of your appointment prior to leaving the practice.
Patients who hold a current Medicare card are eligible for Medicare rebates which will be processed by our reception team.
Immediate Medicare rebates are offered to those patients who have a physical debit card with them at the time of payment.
All other rebates will be sent to Medicare and processed within 24-48 hours.
Dr David Sutcliffe and Dr Maria Diaz-Orbe exclusively privately bill, including children and pensioners.
Appointments made before 9:00am or after 5:00pm Monday to Friday and all appointments on Saturdays will be privately billed. We do not offer bulk billing during these hours.
As of 13th January 2025 our fees will be increasing as per the below schedule.
| Consultations | Fee | Medicare rebate |
|---|---|---|
| Consult – brief | $55 | $19.60 |
| Consult – standard | $105 | $42.85 |
| Consult – long | $210 | $82.90 |
| Consult – prolonged | $260 | $122.15 |
| Telehealth Consultations | ||
|---|---|---|
| Short consult - less than 6 mins | $55 | $19.60 |
| Long consult - 6 mins or longer | $80 | $42.85 |
Emergencies
For emergencies such as difficulty breathing, pains/tightness in your chest or symptoms of a stroke, please call 000 immediately.
If you are unsure and require phone advice, contact Health Direct who are available 24/7 on 1300 555 788 to speak with a Registered Nurse.
The closest hospitals to our location if you require an Emergency Department are:
> Sir Charles Gairdner Hospital for all adults;
> Perth Children's Hospital up to the age of 16; and
> King Edward Memorial Hospital for any obstetric and gynaecological concerns.
After Hours
If you require medical assistance outside of our business hours, please contact Dial-A-Doctor on 1300 030 030 and they will come to you. All notes from your consultation will be sent back to your doctor for any further follow up required.
Dial-A-Doctor is a 100% bulk billing service if you have a current Medicare or DVA card.
Patient Registration Form
